Returns & Exchanges
At Kashees Cosmetics, we strive for perfection in every order; however, if you receive a damaged or incorrect product, we offer a hassle-free 7-day exchange policy. Please note that for hygiene reasons, opened or used beauty products cannot be returned or refunded.
Contact Support
Reach out to our customer service team via email or WhatsApp within 7 days of delivery with your order number and photos of the product.
Verification Process
Our quality control team will review your request to ensure the item is in its original, unopened packaging and matches the reported issue.
Pack the Item
Once approved, securely pack the product in its original box to prevent damage during transit and include the original invoice.
Exchange or Refund
After we receive and inspect the returned item, we will ship your replacement product or issue a store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing