Frequently Asked Questions

Everything you need to know about your beauty journey with Kashees

Are Kashees Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. Kashees Cosmetics does not test any of its products or ingredients on animals.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3 to 5 business days. During sales or peak holiday seasons, delivery may take up to 7 business days.

What is your return and exchange policy?

Due to hygiene reasons, we only accept returns or exchanges if the product is received damaged or incorrect. Please contact our support team within 24 hours of delivery with photo evidence.

Which payment methods do you accept?

We accept Cash on Delivery (COD), major Credit/Debit cards (Visa and Mastercard), and popular digital wallets for a seamless checkout experience.

Are your makeup products suitable for sensitive skin?

Our products are formulated with high-quality ingredients suitable for most skin types. However, we always recommend performing a patch test on your inner wrist before full application.

How can I track my order?

Once your order is dispatched, you will receive an SMS and email containing a tracking number and a link to our courier partner's portal.